Refund policy

Return and refund
The Chavista Project offers easy return policies in case the order received was damaged, or incorrect items were received. Other than the aforementioned reasons, purchases made from online store of www.ittha.in cannot be returned after purchase.

Order was damaged when received: We take care to ensure that there are no issues with packaging and that what you see is what you get. Due to unforeseen circumstances, your products might get damaged in transit. In such situations, we will replace it. Please let us know within 24 hours of receiving the product with supporting pictures as proof of damage.

Incorrect items received: We are very particular about our fulfilment process and ensure that the right order reaches the right person at the scheduled time. However, in case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also ship the right items to you at the earliest. Please let us know within 24 hours of receiving the product with supporting pictures as proof of damage. Any other reasons for cancellations or returns would be handled on a case-by-case basis.

Cancellations
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at hello@ittha.in to request a cancellation.

In such cases, the order will be cancelled, and the money will be refunded to you within two business days after the cancellation request is duly processed by us.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within two business days of us receiving the products back. It may take 2-7 additional business days for the amount to reflect in your account.

For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within two business days of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.

In case of payments using discount vouchers, while cancelling your order, they won't be refunded as vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.